Delivered promptly, Easy install. My pool was warm within 18 hours of turning the unit on. Been online for a month now and have zero complaints. I did try installing the WiFi controller for the unit but that did not work out at all. Don’t waste money on the remote until they get the bugs ironed out.
Totally LOVE the heat pump though. Very well built piece of equipment!!
Only have plumbing connected at this time, waiting electrical
But if you are in the market, you must by from this company. They are great.
Scott was very responsive and helpful.
So glad I did not go elsewhere.
If the packing for shipment is any indication, I should have a really great unit.
The heat pump was double wrapped in very thick cardboard. It was tied down on the pallet very securely. It also had a "No Stacking" yellow cardboard notification cone on top to prevent crushing. Set up was easy and the electrical connections were also easy to understand. Unit fired right up and started to produce heat immediately as indicated by my in-line temp sensor for my salt water generator. Looking forward to some warmer water swim season here in upstate New York.
PoolHeaterXpress saved me $$$. I’m building a pool in Illinois and my builder quoted $5,300 for a 275K BTU heater. Instead, I bought a 400K BTU Hayward HC Series pool heater from PoolHeaterXpress for under $4,000. Huge savings and a better unit. Thank you, Scott, for the excellent customer service.
