I cannot say enough good things about my experience with Pool Heater Express, and especially with Scott Smith. Scott provided truly exemplary customer service from beginning to end—something that is increasingly hard to find these days.
I ordered a pool heater, and unfortunately, the first one arrived with a damaged box. I contacted Scott, and he immediately took care of the situation and had a replacement shipped out. There was no runaround, no hassle, and no waiting for someone to decide what to do—he simply made it right.
What impressed me even more was the level of follow-through. Scott personally tracked the replacement all the way to its final destination and kept me updated with thorough communication every single day. I never had to wonder what was happening or reach out asking for an update—he stayed on top of everything and kept me informed throughout the entire process.
This is what exceptional customer service looks like. Problems can happen with any order, especially when shipping large equipment, but how a company responds is what truly matters. Scott turned what could have been a frustrating experience into an incredibly positive one.
It is rare to find this level of responsiveness, professionalism, communication, and genuine care for a customer. Pool Heater Express is fortunate to have Scott Smith representing their company.
I would absolutely purchase from Pool Heater Express again and highly recommend them to anyone looking for a company that truly stands behind its customers.
Thank you, Scott, for going above and beyond! Five stars without hesitation! ⭐⭐⭐⭐⭐
I highly recommend purchasing from Poolheater Xpress. Fast shipping, competitive prices, great communication and support!
I have a Bestway Pool 18x48. Scott is my contact with PoolHeaterExpress.com who recommended a Fibro pool FH135 heater. It was seamless everything I needed was included in purchase. I live in Southern Wisconsin and the pool heater will lengthen the season by at least a month. My electric charges are based on time of use rates. My rates are lower evenings and weekends so I run the heater.12 hours each evening and all weekend with average evening temperature of 60 degrees at night, it costs me about $65.00 a month. The heater makes the pool much more enjoyable to use averaging 90 degrees water temperature. The pool water use to feel like getting in a cold lake with temperatures of only 75 to 80 degrees.. Anyone that's sick of getting in their pool and freezing, this is the answer. I went to a pool company near my house and they were thinking it would be about $6,000 to install a pool heater pump and then they couldn't even find a way to do it. The heater I purchased was under $1,300 and does exactly what I needed to do. We use the pool constantly now and when you get in it's warmer than the air. It's awesome!
My heater went after only 4 years. So I got the new one with NiTeck and hope for 8-10. Regardless shipping from this site was amazing. It literally came faster than I expected and still now sure how they did it so fast. Delivery was easy, tho it was dropped off without a signature. Regardless the speed and ease was great. Now I hope it was just a one off issue with the copper tubing model. I’d never buy copper tubing again.
Delivery was perfect. Recommended installer was timely and professional.