Frequently Asked Questions (FAQs)
1. What areas do you deliver to?
We offer free delivery shipping in the Continental U.S. Some exclusions may apply.
2. Do I pay sales tax if I’m outside of Florida?
No, out-of-state customers do not pay sales tax.
3. How long does shipping take?
In Florida, delivery is typically within 1–3 business days. For out-of-state orders, shipping usually takes 3–7 business days, depending on location.
4. Do you offer a Price Beat Guarantee?
Yes! On all pool heaters, we offer a Price Beat Guarantee. If you find the same model from an authorized dealer (AquaCal, GulfStream, Raypak), we will beat their price - no hassles, no hidden fees.
Just send us one of the following:
- A link to the Authorized Dealer's product page.
- A screenshot of their advertised price
- An emailed quote directly from the Authorized dealer
Email to Scott@finishlineXpress.com or Heaters@finishlineXpress.com
5. Do you install the heaters?
We do not provide installation, but we’re happy to recommend a licensed pool professional in your area. If you need an installer, click any of the links below to see who is available in your area. If you have difficulty, or still have questions, contact us and we can help you find the best fit for your needs. AquaCal installation assistance and other installation services.
6. How do I know which size heater I need?
Use our Pool Heater Sizing Guide on the product page to match your pool size with the right unit. Still unsure? Contact us — we’re happy to help.
7. Do your heaters come with a warranty?
Yes. All our heaters include a manufacturer’s warranty. If you need assistance post-installation, we're here to help with troubleshooting, setup tips, and warranty claims. We collaborate closely with our manufacturers for a streamlined support experience. Warranty registration links are available on each product page.
8. Is financing available?
Yes! We offer Shop Pay Installments at checkout. You can split your purchase into interest-free payments or longer-term financing, based on your eligibility.
9. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Amazon Pay and Shop Pay. Secure checkout is always guaranteed.
10. Can I return my heater?
Please note that all heater sales are final. Unfortunately, refunds or returns are not an option once the order has been placed. Each heater comes with the manufacturer's warranty to cover any defects in materials or workmanship. If you encounter any warranty-related issues, kindly reach out to the manufacturer or us directly.
11. How can I contact you?
You can email us at Heaters@FinishLineXpress.com or call (850) 857-7026. We’re here to help Monday–Sunday, 7 AM–7 PM CST.
